열림말: 틱톡의 '독성 직장 문화 (Toxic Organization Culture)' 사례

틱톡의 '독성 직장 문화 (Toxic Organizational Culture)' 사례

 

미국(샌프란시스코 실리콘밸리)의 틱톡 제품 담당자였던 클로이 시(Chloe Shih)는 회사의 '독성 업무 문화'를 위해 퇴사했다고 밝혔다(참고 자료 #1). 

 

그녀가 직장을 그만두게 만든 몇 가지 구체적인 독성 관리 사례를 아래와 같이 설명했습니다.

1. 회사 경영진의 경력 성장에대한 무관심
2. 베이징 본사 (Byte Dance)의 996 (오전 9시-오후 9시, 주 6일)이라는 업무 문화 강제
3. 비정상적인 회의 문화
   • 고위 관리자들이 주로 회의에 늦어, 회의 진행이 늘어졌습니다.
   • 회의 일정이 시작 직전에 취소되거나, 변경 되곤합니다.
   • 회의가 정해진 시간 외로 진행되는 경우가 많습니다.
   • 야간이나 업무시간 이외에 즉흥적으로 진행되는 경우가 많습니다.

4. 상시적인 직장내 괴롭힘 (Workplace PUA(픽업 아티스트, 참고 자료 #3, #4 참조)
   • 문 뒤에서 험담하기
   • 사람들 앞에서 비난하기
   • 가스라이팅
   • 마이크로 매니지먼드

5. 다양성에 대한 존중 부족
   • 체계적인 성차별별 언사와 차별이 있었습니다.

6. 신체적, 정신적, 정서적 건강 문제 무시

결과적으로 그녀는 틱톡이란 회사에서 자신의 정체성과 자신감을 잃었다고 회고했습니다.
그리고 나서, 그녀는 회사를 떠나게되었습니다.

 

 

비지니스 케이스 분석을 위한 질문:

1. '독성조직 (Toxic Organization)'이란 무엇인가?
2. 해로운 '독성 조직' 문화를 만드는 사람은 누구인가?
3. '독성조직' 문화는 왜 (Why) 그리고 어떻게 (How) 번성하는가?
4. '독성조직'에서 누가 이익과 불이익을 얻게되는가?
5. '독성조직'의 결과는?
6. 직장을 그만두지 않고 '독성조직'의 불이익을 피하는 방법은?
7. 어떻게 '독성조직' 을 건강한 '치유조직 (Healing Organization)'으로 어떻게 변화시킬 것인가?

 

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Reference  #1: Why I quit my Product Manager job at TikTok (Oct. 11, 2021): 

https://youtu.be/pkDXV2g_i7Y?t=279 

 

 

Reference 1.2 : I left TikTok in 4 Months - Here's Why? (by Jamie Lim Yin Yin)

 

https://youtu.be/qILMixQYSy4

 

 

Reference #2: '996' Is China's Version of Hustle Culture. Tech Workers Are Sick of It. Chinese programmers once embraced working 9 a.m. to 9 p.m., six days a week. But online, discontent is brewing. 

 

https://www.nytimes.com/2019/04/29/technology/china-996-jack-ma.html

‘996’ Is China’s Version of Hustle Culture. Tech Workers Are Sick of It. (Published 2019)

 

Reference #3: Chinese Rapper's Viral Post Sheds Light on 'Workplace PUA': After Yamy called out the head of her agency for constantly manipulating and belittling her, thousands have come forward with stories about their own horrible bosses. (Wang Lianzhang and Wu Ziyi, July 23, 2020, Sixth Tone).

 

Excerpted from the article: 'Workplace PUA destroys people's self-esteem and self-worth, making them solely reliant upon the employer's appraisal by Yu Tianyi, Psychologist.'

 

'According to Zack, one of the woman’s co-workers, she quit because of their department director’s domineering and borderline abusive behavior: assigning them busywork, giving contradictory orders, pushing them to work overtime, and losing his temper with little or no provocation.

 

“She told me she finally realized our manager was actually mentally manipulating us the whole time,” the 28-year-old told Sixth Tone. “It only took the director a few months to push a newcomer from confident to self-loathing.” '

Even more than full-fledged staff, interns, too, face huge pressure and unreasonable conduct from their supervisors.

 

A 21-year-old college student in Shanghai told Sixth Tone that during his internship at a state-owned company last year — where his duties included applying for reimbursement, booking meeting rooms, and picking up coffee — his department leader verbally abused him on several occasions.

 

“One time, the leader lost his temper at me in a meeting room with the door open. I was sure everyone in the office could hear him evaluating my work as ‘bullshit,’” he said. “It felt like being naked in public.” Though the student had planned to do a six-month internship, he decided to leave halfway through — but removing himself from the uncomfortable situation may have hurt his future prospects, as he wasn’t able to find another internship during the summer holiday.

 

 

 

https://www.sixthtone.com/news/1005961/chinese-rappers-viral-post-sheds-light-on-workplace-pua

Chinese Rapper’s Viral Post Sheds Light on ‘Workplace PUA’

 

 

Reference #4: Say 'No!' to PUA in the workplace (Global Times, July 24, 2020)

 

https://www.globaltimes.cn/content/1195552.shtml

Say ‘NO!’ to PUA in the workplace - Global Times

Excerpted from the article: "PUA in the workplace" has come into public eye and sparked controversy lately in China. Why? Because a Chinese singer and dancer posted the misery she suffered from her boss' insults.

 

At an internal meeting, her boss purportedly said she was "extremely ugly" and "not fashionable at all." About her voice, "she doesn't know how to sing." PUA is abbreviation for "Pick-up Artist." In this context, it a euphemism for mind control, brainwashing and suppression that occurs between superiors and subordinates.

 

PUA in the workplace is easy to be seen as an act of "criticizing you for your own good." This makes it difficult to be detected. But any form of PUA should be resisted. When an employer criticizes an employee, they should only focus on the case itself. They should judge the act instead of the person.

 

Every employee has the right to be respected and equally treated as a person by employers. Saying "No!" to PUA in the workplace is not dodging one's responsibilities. It is instead a brave move to protect one's dignity and rights.

 

 

Referece #5: TikTok staff in London are leaving in droves over the 'toxic' Chinese work culture (James Farrell, June, 08, 2022). 

 

https://siliconangle.com/2022/06/08/tiktok-staff-london-leaving-droves-toxic-chinese-work-culture/

TikTok staff in London are leaving in droves over the ‘toxic’ Chinese work culture - SiliconANGLE

 

 

Reference #6:  Jerks at Work and How to Deal with Them: Use these strategies to manage toxic cowkers. By Tessa West  (HBR, Sept. 01, 2022).

 

https://hbr.org/2022/09/5-jerks-at-work-and-how-to-deal-with-them

5 Jerks at Work and How to Deal with Them